Hi, I’m Alistair. I’m an experienced design and user research generalist, supporting organisations do service design and strategy better at public digital.
I mostly write about user research, sustainability, service design, and prototyping. I also publish weeknotes.
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Are paper prototypes a waste of time?
Some people are quick to dismiss what they see as time consuming and low value prototypes, but I reckon they should think again.
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Towards a new way of thinking about prototyping services
Services can be tricky to prototype, and designers have largely uncritically applied current prototyping practice to how we design services. What are the opportunities to develop a service specific approach to prototyping?
Learning fast and making things
My background is in making things, artifacts that bring ideas to life. I’m experimenting with doing that more for my own research and work too. See some examples below, with more in the shop.


