Hi, I’m Alistair. I’m an experienced design and user research generalist, supporting organisations do service design and strategy better at public digital.
I mostly write about user research, sustainability, service design, and prototyping. I also publish weeknotes.
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What writing history essays taught me about service design
It can be very tempting to seek out the single root cause of problems or ‘pain points’ when it comes to finding opportunities for innovation. My (limited) experience at taking a look at hisory suggests that its often as important to find the ‘other supporting factors’ and make sure you don’t ignore them.
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Are paper prototypes a waste of time?
Some people are quick to dismiss what they see as time consuming and low value prototypes, but I reckon they should think again.
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Towards a new way of thinking about prototyping services
Services can be tricky to prototype, and designers have largely uncritically applied current prototyping practice to how we design services. What are the opportunities to develop a service specific approach to prototyping?